Managed IT
Well managed technology layer reduces costs and increases
staff and business productivity
BENEFITS OF MANAGED IT
Managed IT is a complete handover of technology layer to Osmicro Networks and is consumed as a service, rather then relying on traditional setup, hardware and reactive approach. Managed services are provided based on ITIL frameworks, best practices and security trends, allowing the business to function reliably and securely.
- ^Focus on core business objectives and not technology
- ^Predictable monthly costs
- ^Improves overall business productivity
- ^Prevents expensive downtime
- ^Documents procedures, workflows and assets
- ^Single point of contact for all vendors
- ^Protects valuable business and customer data
SERVICE INCLUSIONS
Managed IT services inclusions vary based on the package chosen, business size and infrastructure types present. Custom packages are created based on the requirements.
SERVICE DESK SUPPORT & CONSULTING
Access to service desk support as part of BAU and highly skilled level 3 engineers for strategical planning and implementations
NETWORK AND SYSTEMS SECURITY
Application of security policies, managed cloud antivirus and web filtering
INFRASTRUCTURE MONITORING
24/7 monitoring of critical infrastructure with live insight into health and activity data
WEB & EMAIL HOSTING
Website and email hosting. From basic presence to complex digital infrastructure
PROACTIVE MAINTENANCE
Automated regular proactive maintnenace tasks to prevent common issues and keep systems running optimal
SECURITY AND QUALITY PATCHING
Regular planned security and quality Windows and Linux patching to prevent known and zero day threats
SECURE CLOUD BACKUPS
Secure robust cloud backups to protect on premise data against Ransomware and other immediate threats
MICROSOFT 365 SUITE
Complete suite of Microsoft software and hosted solutions, from SMB to Enterprise
VENDORS MANAGEMENT
Working with vendors directly on issues and implementations to help customers reach their goals quick and without frustrations
ASSETS MANAGEMENT
Regular asset monitoring and reporting for accounting and refresh purposes
REPORTING
Providing regular and customised systems reports for visibility and transparency
SOFTWARE UPGRADES
Managing or assisting in software upgrade processeses and managing change control